I cannot synchronise my email with my ActiveSync mobile device

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I cannot synchronise my email with my ActiveSync mobile device - troubleshooting steps

I cannot synchronize my email with my ActiveSync mobile device - troubleshooting steps

This document is a troubleshooting guide for an AccessMyLan ActiveSync user who has a device which was previously working. For instructions on setting up a new user or ActiveSync device view the ActiveSync Mobile Email Setup Guide.

Check the status of the device on the AccessMyLan administration sit e:

Login to the administration website at www.accessmylan.com
Click on Users and then the username required.
Choose "View devices" from the dropdown menu.
Under "ActiveSync devices" you should see the device listed. Click on the ID number to view the details.
If there is an error being reported by the Exchange server it will be shown here.

Click here for more information on Active Sync errors

If no error is reported, check the "Last Sync" time to ensure that synchronize attempts are "reaching" the AccessMyLan service. If the "Last Sync" time is not updating for each attempt it is likely there is an issue with the data connection on your device. Double-check that you can access the Internet from the device. If no Internet connection is available contact your mobile operator to resolve.

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