I cannot connect to my office server

AccessMyLan Knowledge Base

The Complete Remote Access Solution

Home > All Categories > VPN Client > I cannot connect to my office server - troubleshooting steps

I cannot connect to my office server - troubleshooting steps

I cannot connect to my office server - troubleshooting steps

This document gives troubleshooting steps for a user who has their AccessMyLan client connected (on their PC or laptop) but cannot access their office server (e.g. their email application or fileshare is not connecting)

1) Check the Network Access rules and User Access rules on the AccessMyLan administration website to ensure you have sufficient privileges to access this sever. View this document for help with configuring the Access Rules.

2) Check that the VPN Agent is connected.
Login to the administration website at www.accessmylan.com. On the home page you should see the agent status. If the Agent is disconnected open the VPN Agent Manager software (on the server hosting the VPN agent) and restart the agent.

From the client machine (while the VPN client is connected) open a command prompt and:
3) Ping the server using it's Fully-Qualified Domain Name:
C:/> ping server.domain.local
If this succeeds then you have a working network connection to this server. Ensure that your application or fileshare is configured to use the fully-qualified domain name.

If this fails:
4) Ping the server using it's IP Address
C:/> ping 192.168.1.21
If this succeed but the first test had failed then the issue is related to DNS. Click here for more information on how DNS works over AccessMyLan.

If the above test fails:
5) At the command prompt do a trace route to the server
C:/> tracert 192.168.1.21
The results should look similar to the output below in Fig. 1:
Fig. 1

If you do not see entries including an address in the 10.128.x.x range or the 10.192.x.x. range then your traffic is not routing down the VPN tunnel. This could be caused by a persistant route being configured on the client machine. With the permission of your administrator you can attempt to remove this route by typing "route delete 192.168.x.x." (replacing 192.168.x.x with the IP address of the machine you're having problems accessing).

Authored by: admin

Click Here to View all the questions in VPN Client category.

File Attachments

There are no attachment file(s) related to this question.

Article Options

Print this Question

Search Knowledge Base