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Agent Connectivity: General Troubleshooting |
Agent Connectivity troubleshooting
The Agent Manager (fig. 1) is the software installed on a PC or Server in the office network. There are few configuration options available on the Agent manager as most of the configuration is done using the administration website (www.accessmylan.com/admin)
Fig. 1
Status
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Explanation
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“The VPN Agent is connected”
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The Agent is connected to the AccessMyLan service and working correctly.
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“Agent is stopped”
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The Agent has been stopped and is not attempting to reconnect. Click on the Start button to restart.
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“The VPN Agent has been permanently disabled”
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The AccessMyLan account has been deleted (e.g. if the trial period has expired). This Agent is not recoverable. It should be uninstalled and a new Agent installed while setting up a new account.
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“The VPN service is temporarily unavailable”
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The AccessMyLan service has instructed the agent to temporarily disconnect for maintenance reasons. The agent will reconnect automatically.
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“The VPN Agent cannot contact the service provider”
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The Agent cannot connect to the AccessMyLan service due to some connectivity problem. See info below for troubleshooting this error
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“The VPN Agent cannot contact the service provider”
This means that the VPN Agent cannot currently connect to the AccessMyLan service.
The Agent needs to be able to make an outbound-only SSL connection (on port 443) to AccessMyLan. The specific addresses which the agent needs to access are
www.accessmylan.com [213.200.94.195]
sb001.accessmylan.com [213.200.94.199]
registrar.accessmylan.com [213.200.94.196]
If the Agent was previously able to connect ok, check that any firewall changes made do not now block the Agent’s access to the addresses above.
If an authenticating proxy has been installed on the network, see the “Agent Connection Error: Authenticating Proxy”
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| Authored by: admin
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