AccessMyLan | Service & Support

Data Processing Notice

Asavie, its subsidiaries and partner companies (“us“, “we” or “our“) is committed to protecting and respecting your privacy. This Data Processing Notice, End User Licence Agreement here and the documents referred to in them sets out the basis on which any data we collect from you or that you provide to us (“Data”) in connection with the website here (the “Site”) and the AccessMyLAN service (“the Application”) will be processed by us. Please read this Data Processing Notice carefully to understand our treatment and use of Data.

Asavie is a corporation organized under the laws of Delaware and having its address at 3455 Peachtree Road, Atlanta, Georgia, 30326, United States. If you have any questions about this Statement, the Cookie Statement and any other terms or conditions in relation to the AccessMyLAN service, please contact us at attsupport@accessmylan.com.

For the purposes of this notice, “personal data” means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, the possession of Asavie.

ACKNOWLEDGEMENT OF THE DATA PROCESSING

By using the Site and/or the Application, you acknowledge the collection, storage, processing, use and disclosure of your Data as described in this Data Processing Notice. If you do not agree with or are not comfortable with any aspect of this Data Processing Notice, your only remedy is to discontinue using the Site and/or the Application and contact your account owner or named primary administrator. We reserve the right to modify this Data Processing Notice at any time. Your continued use of any part of the Site and/or the Application following notification or posting of such changes will constitute your acknowledgement of those changes.

INFORMATION COLLECTED ABOUT YOU
  • For devices using the Application we may collect the following data: Device number (MSISDN & IMEI), time and date of use of device when using mobile data or Wi-Fi, amount of data sent and received, location of access, websites accessed and the type of website accessed.
  • For managed devices (i.e., devices where the Application is used as the mobile device manager), then the Application may configure a password policy for the device, lock the device, initiate a remote wipe and collect the names of applications installed on the device. The application name data will only be collected if you enable the App Control feature in the Application management portal. For devices using the Application the location of the device may be captured if location services are enabled.
  • The Application makes use of cookies on the Site to support analysis and understanding of how people interact with the Application. We perform this analysis to help us improve the interface and effectiveness of the Application. Asavie uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Please note that if you disable your Web browser’s ability to accept cookies, you will not be able to successfully use the Site. The data collection and reporting behind this analysis is currently provided by Google Analytics. Further details on use of cookies may be found in our cookie statement here.

 

USE MADE OF YOUR DATA

We may use your Data that we process to:

  • ensure that content from the Site and/or the Application is presented in the most effective, responsive and compatible way for you and your computer or device;
  • improve our services and products provided by us to you;
  • carry out our obligations arising from any contracts entered into between you and us; and
  • carry out statistical analysis for product development and marketing purposes.
PROTECTION OF PERSONAL INFORMATION

We are committed to protecting the security of your Data. We use a variety of security technologies and procedures to help protect your Data from unauthorized access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. The transmission of information via the internet is not completely secure. Although we will do our best to protect your Data, we cannot guarantee the security of your Data transmitted to the Site and/or the Application. Any transmission of Data is at your own risk. Once we receive your Data, we will use appropriate security measures to seek to prevent unauthorized access. We will continue to revise policies and implement additional security features as new technologies come available. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site and/or the Application, you are responsible for keeping that password confidential and secure. We ask you not to share your password with anyone.

DISCLOSURE OF YOUR INFORMATION

We consider your Data to be private and confidential. We may sometimes disclose your Data to agents or service providers appointed by us, to regulatory bodies, or to others who work for us in connection with the provision of products and/or services to you. We may access and/or disclose your Data if required to do so by law or in good faith and belief that such action is necessary to: (a) conform with the law or comply with legal process served on us; (b) protect and defend our rights or property including, without limitation the security and integrity of our network; or (c) act under exigent circumstances to protect the personal safety of users of our services or members of the public.

SOFTWARE QUALITY

The security and confidentiality of your data is extremely important to us. As no data transmission over the Internet can be guaranteed as 100% secure, we cannot ensure or warrant the security of any information that you transmit to us and you transfer the data at your own risk. We endeavor to use and keep under review appropriate technical and organisational measures (including staff training and awareness) in order to protect against unauthorized or unlawful processing of your data, including unauthorized destruction, alteration or disclosure or access. We shall only hold data for as long as is necessary or as required by law.

CHANGES TO OUR DATA PROCESSING NOTICE

We reserve the right to change this Data Processing Notice at any time in our sole discretion. If we make changes, we will post these changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use the Site and/or the Application after we post any such changes, you accept and agree to this Data Processing Notice as modified.

CONTACT US

Questions, comments and requests regarding this Data Processing Notice and the information we process are welcome and should be addressed to your account owner or named primary administrator. Alternatively, please contact us at attsupport@accessmylan.com.

Ref: 4301864.11 US