AccessMyLAN | Device Report

Device Report combines information across the system to help you summarise or troubleshoot a users devices.

Note:

Live reports are for devices which have connected within the current billing cycle, otherwise see Historical reports

Note:

A Live report only includes usage from the Zone in which the device is currently connected OR if not currently connected from the Zone the device was last connected in. To see all usage of a device in the current billing cycle across all Zones see Historical reports.

View a Live Device Report

  1. Select:
    • Reports
    • Devices
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  1. In Search Devices field enter:
    • Number
      Example: (+1)4648987149 or
    • Description
      Example: Paul White

Tip:

The first 10 devices are automatically listed

 

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Device Report

The Device Report is made up of the following:

Status displays:

  • Device Status displays the connection status, see below for more details
  • Connection time this displays current or last known connection time of the device

Tip:

The Historical report can provide more context if the last connection ended: is outside the current billing cycle

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Data Usage displays the total Data:

  • consumed
  • allowance 
  • remaining 

as well as how far along the device is in the cycle period, for the current zone.

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Device Details summarises the information about the device

 

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Security Status displays when the company has enabled this feature

  • Security Status will display:
    • Enabled indicating the device is securely setup
      This must be enabled to give you the Device Location
    • Not invited indicating the device is not using the secure feature

Tip:

View Add Security to your iOS Device for more details

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App Status displays if the user has been invited and registered the app.
If the app has not registered see Invite Device to AccessMyLAN.

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Zone displays the most recent country and carrier the device was registered on.

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Policy displays the latest policy used by the device.

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Device Location displays the last known exact time, date and location of the device.

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App Control (Optional) will display if App Control is enabled for your account and applicable for the device.

  • Status will display:
    • Compliant: indicating the device is compliant with your configured App Control policy
    • Non-Compliant: indicating the device is not compliant with your configured App Control policy. It is missing apps that are defined as mandatory AND/OR it has apps installed that are not included in your permitted list
    • Pending: indicating a request has been sent to the device to retrieve the list of installed apps. Once received the status will be updated as Compliant or Non-Compliant according to the App Control policy.
  • Apps Installed are the number of user installed apps on this device.
  • Mandatory Apps are shown if mandatory apps are defined as part of your App Control policy.
    • Not Installed: Number of missing mandatory apps on this device
    • Installed: Number of installed mandatory apps on this device
  • Permitted Apps are shown if permitted apps are defined as part of your App Control policy
    • Not Permitted: Number of apps installed that are NOT part of the permitted apps defined by your App Control policy
    • Permitted: Number of installed apps that are part of the permitted apps defined by your App Control policy.
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  • Data displays:
    • Normal –  Device is currently within their data allowance
    • Restricted – Device has exceeded its threshold and this policy now applies
  • Connection speed – the speed at which the device can connect to the Internet

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Internet Category Data Usage

Identifies and ranks data usage across different categories of websites. The categories shown are the same categories that you use to control access to the Internet when defining policies. See Policies

The report also includes two special categories

  • Content Servers – This category represents Content Delivery Networks (CDN). A CDN can typically represent up to 30% of a user’s data usage. As such, it is highlighted in its own reporting category to prevent it skewing the report unnecessarily.

TIP:

To learn more about CDNs see here

  • Other – This category represents traffic that has no policy category and has been allowed by your policy’s default rule

TIP:

See Why has my traffic no policy category? here

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Website Usage

Shows the Top 10 Domains by Total Data Volume.

TIP: Domain traffic is aggregated to the second-level domain (example.com) or third level domain (mycompany.co.uk) if appropriate. This implies that traffic to www.cnn.com and weather.cnn.com will all be counted under cnn.com.

 

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Internet Category Data Usage Comparison

Compares the Internet categories users are consuming during working hours versus non-working hours.

TIP:

Working hours is pre-defined as usage occurring between 8am–6pm Monday to Friday. Non Working hours is all other usage occurring outside of this period Monday to Friday.
Your Account Timezone (See Manage Account) is taken into account when determining if traffic is accounted under working or non-working hours.

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Denied Device Connections displays a summary and Cause of denied connections.

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View a Historical Device Report

  1. Select:
    • Historical

 

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  1. In Search Devices field enter:
    • Number
      Example: (+1)4648987149 or
    • Description
      Example: Paul White

Tip:

The first 10 devices are automatically listed

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Data Usage displays the data used within the chosen date range by:

  • Total Data consumed along with the breakdown for:
    • Standard and
    • Restricted data

Data allowance is displayed only when the chosen data range matches the billing cycle.

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Device Status

Under Status, the Device status field can be one of the following:

  • Connected where the device is currently connected and the information is up to date for the user
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  • t connected with the last connection date and time

Tip:

If the connection time and data is outside the current billing cycle, view the Historical report for more details

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  • Uncontrolled – no info available because the device was never connected

Tip:

Diagnosing Uncontrolled
Check the Cause in Denied Device Connections. If there is no sign of a denied device connection, it indicates that the device has not been configured or the user has not attempted to connect

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